How can I check order status?
Once your order is shipped we will send you an email informing you that your order from Shades Of Home has been shipped to your address, you will also receive an email confirmation of your order.
How do I make changes or cancel my order?
Please verify your order confirmation immediately upon receipt to verify the details of your order. Orders can be cancelled within 12 hours of order placement without a cancellation fee. After 12 hours and before delivery, a 20% cancellation fee will be charged. Please call us at 1-877-927-8555 if you wish to cancel your order.
What if my order is undeliverable?
If our shipping providers are unable to deliver your order due to an incorrect address, the order will be returned to us and you will be responsible for the shipping cost incurred. You will also be responsible for any reshipping fees charged by the shipping company to redeliver the package. In the case where the order is undeliverable due to our mistake you will not be responsible for the shipping cost incurred, we will cover these costs.