ALL SALES ARE FINAL.
Orders can be canceled within 12 hours of order placement without a cancellation fee. After 12 hours and before delivery, a 20% cancellation fee will be charged.
Shipping charges cannot be refunded once the items have been signed for. Your signature implies that the package was not only received but received in good condition. In case of hidden damage as well as incorrect products or quantities, you will have to make a claim. All claims must be within 48 hours from the time you sign for the package.
What if I received my order, but items are damaged?
Damages on home delivered products must be reported within 48 hours of delivery.
We strongly advise you to inspect all items carefully when you receive your order. If there is any damage, please call our customer relations advisors Mon-Fri 10AM - 5PM Eastern Time at 1-877-927-8555 no later than 7 days after the package was delivered. Keep the original box, packaging materials, as well as any paperwork that came in the box. Email us a digital photograph of the damaged box and/or items. A customer relations specialist will help you file a claim with one of our shipping service providers if needed.
All delivery, shipping and handling charges (unless an error has occurred in the shipping of your order on our part) are non-refundable.
Please allow a minimum of 14 days for your return to be processed.
Shades Of Home appreciates your business and will take all reasonable efforts within the guidelines of this policy to ensure you are satisfied with your purchase.
Shades Of Home is not responsible for any lost or damaged parcels.